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Saturday, March 27, 2010

TypePad Comment Feature Not Working

If you've tried to leave a comment on any thread here, you know that this feature isn't working at the moment. The problem started early yesterday when TypePad made changes to its application software. When I filed a help ticket, they responded that the problem had been fixed, saying, "We had made some changes to the application which resulted in this issue, but it has now been resolved and you shouldn't see this problem any longer."

Turns out the problem wasn't resolved at all, so I pointed that out to them. They then responded, "Thanks for following up and we apologize for the continued issue. Our engineers are looking into this further. We apologize for the inconvenience." Let's hope they get things up to snuff quickly. This is not a free software application and users shouldn't have to put up with this kind of snafu for long. We'll see.

March 27, 2010 at 10:25 AM in Web/Tech, Weblogs | Permalink